How can we help?
Find clear instructions for your next step, from your first property search to managing an entire rental portfolio.
Common starting points
Browse all help topics
67 detailed guides across 13 topics. Choose a topic, then follow the instructions for your role.
Getting started & accounts
Choose your account, sign in, secure it and find your workspace.
5 guides
Finding a property
Search, compare, save, contact an advertiser and post your requirements.
7 guides
Publishing & managing listings
Verification, draft listings, photos, review, availability and public profiles.
10 guides
Enquiries & viewings
Messages, private enquiry links, viewing schedules and attendance.
4 guides
Leads, clients & shortlists
Follow-ups, client requirements, matching, suggestions and shared shortlists.
4 guides
Agency teams & co-listing
Staff invitations, permissions, shared work, routing and reporting.
6 guides
Properties, people & tenancies
Build your rental portfolio, manage applications and record agreements.
6 guides
Rent, payments & expenses
Charges, balances, receipts, service charges, deposits and expenses.
4 guides
Repairs, documents & reminders
Maintenance requests, landlord approvals, private files and scheduled reminders.
4 guides
Landlord & tenant portals
Accept an invitation, view shared records and follow up on a repair.
4 guides
Plans, billing & promotions
Trials, limits, subscriptions, cancellations and sponsored property placements.
4 guides
Privacy, safety & troubleshooting
Cookie choices, suspicious activity, data requests and technical problems.
6 guides
Platform administration
Role-restricted review, moderation, billing and tool-catalogue workflows.
3 guides