Contact Property Hunt support

What to include

1. A short subject, such as “Cannot submit listing” or “Payment pending”.
2. The email used for your Property Hunt account and your role. Email from that account where possible.
3. The relevant listing reference, enquiry reference, team, tenancy or payment reference. Send only the records needed to explain the issue.
4. The screen you were on, the action you took, what you expected and the exact error shown.
5. The date, time and time zone, device and browser. A screenshot can help after you cover unrelated personal or financial details.
6. Whether a retry created another record or charge. Check the current record before trying again.

Keep your message safe

Never send passwords, sign-in codes, full payment-card details, authenticator secrets or a complete bank statement. Private enquiry, invitation and shortlist links can grant access: describe the record instead of forwarding its secret link.

For identity or ownership checks, use the verification workflow. If more evidence is necessary, ask support how to provide it through the appropriate process.

Choose the right next step

• Property availability, viewing access and transaction terms: contact the advertiser from the property page.
• Suspected misleading or unsafe content: use Report listing and include specific facts.
• Money debited or a subscription problem: read billing and refunds help, then provide the payment reference.
• Data access, correction, deletion or a privacy complaint: read privacy requests and explain the scope.
• Missing landlord, tenant or team records: ask the owner to check your invitation and sharing state. Support cannot treat a request as permission to disclose someone else’s records.

For immediate danger or an active emergency, contact the appropriate local emergency service. This support inbox is not an emergency response service.