Before you start
- Confirm the property and the time zone shown. A general message from an agent profile is not a property viewing request.
Step-by-step instructions
- Open the relevant property and choose the viewing option.
- If bookable slots are offered, choose one of the current free slots and check the resulting confirmation.
- If no bookable slots are available, submit the request as directed and wait for an agent to confirm a time.
- Review the appointment in your enquiry conversation or the account's enquiry/viewing area before attending.
- Use the available reschedule or cancellation controls while the appointment can still be changed. Read the new state after saving.
- Agents record the attendance outcome after the viewing through the appropriate control. Agency hosts record only the actions their assignment permits.
Workspace links may ask you to sign in. Access depends on your role, plan and the records shared with you.
Time and availability can change
The system rechecks availability when a slot is booked. A slot visible a moment earlier can become unavailable before your request completes.
Requesting a viewing does not reserve the property, take payment or guarantee access to it. If the address or meeting arrangements are unclear, clarify them with the advertiser first.
Troubleshooting
- The slot was taken
- Reload the available slots and choose another time. Do not assume that an unsuccessful request created a second appointment.