Before you start
- Check your working time zone and the controls available for your account. A team host does not automatically control the owner's calendar.
Step-by-step instructions
- Open Settings and Viewing schedule, or the viewing-availability page available to your account.
- Set the weekly times and other scheduling options shown on the form.
- Review the schedule and save it. Check whether availability is enabled for booking.
- Review existing appointments before changing your weekly hours; a schedule preference is not the same as cancelling an appointment.
- Manage a particular appointment through its enquiry/viewing controls and check for any conflict message.
- Use agency viewing assignments only where the team workflow explicitly grants that role.
Workspace links may ask you to sign in. Access depends on your role, plan and the records shared with you.
Bookings are checked again
The booking workflow checks the current schedule and conflicting appointments on submission. A free-looking time is not guaranteed until the confirmation is recorded.
Dates and times in another person's device time zone can differ from your working time zone. Always read the zone named in the scheduling UI.
Troubleshooting
- An expected slot is missing
- Check saved weekly hours, time zone, lead-time or scheduling options and existing appointments. The service may not offer a slot that would conflict with another booking.