Before you start
- Confirm the actual payment separately using your own payment evidence. The workspace is not an online rent-payment gateway.
Step-by-step instructions
- Open the intended tenancy and outstanding charge.
- Choose Record payment and enter the amount, payment date and method using the fields provided.
- Check that the amount and currency belong to this charge and that the payment has not already been recorded.
- Save once, then inspect the updated charge balance and the generated receipt/reference.
- Open the receipt page or permitted print/download option to review the facts recorded.
- If the entry is incorrect, use its supported void/correction action with a reason and record the correct facts as permitted.
Workspace links may ask you to sign in. Access depends on your role, plan and the records shared with you.
What the receipt proves
It is a record created from the information entered by the authorised professional. Property Hunt does not independently confirm the bank transfer or guarantee the truth of the entered amount.
Voiding preserves an audit trail; it is different from pretending the payment never existed. Editing a People contact does not rewrite the historical name on a posted receipt.
Troubleshooting
- The network failed after saving
- Reload the charge and payment history before entering the payment again. A successful record can exist even if your browser did not receive the final screen.